Frequently Asked Questions
Everything you need to know about your Emotiva experience.
What is the standard shipping timeframe for Emotiva products?
Most in-stock items are processed within 1-2 business days. Shipping times vary by location, but domestic orders typically arrive within 3-7 business days via standard ground service.
Do you offer a trial period for your audio equipment?
Yes, we offer a 30-day home trial for most products. If you are not completely satisfied with your purchase, you can return it within 30 days of the delivery date for a refund of the purchase price.
What kind of warranty comes with Emotiva amplifiers and processors?
We take pride in our build quality. Most of our power amplifiers come with a 5-year transferable warranty, while processors and other electronics typically feature a 2-year or 3-year warranty.
Does Emotiva ship internationally?
Yes, we ship to many countries worldwide. Please note that international customers are responsible for all applicable customs duties, taxes, and brokerage fees required by their local government.
Can I upgrade my older Emotiva processor to a newer model?
We frequently offer trade-in or upgrade programs for our loyal customers. Check our 'Trade-In' page or contact our support team to see if your current model qualifies for an upgrade credit toward new technology.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and offer financing options through Affirm for qualified buyers.