Returns & Exchanges

At Emotiva Audio Corporation, we want you to be completely satisfied with your high-performance audio equipment, which is why we offer a 30-day trial period on most products. If you are not satisfied with your purchase, you may return it for a refund or exchange within the specified timeframe, provided it is in original condition.

Return Process

• 1.
  Request an RMA

  Contact our support team or log into your account to request a Return Merchandise Authorization (RMA) number before shipping any items back to us.

• 2.
  Pack Your Gear

  Securely pack the product in its original factory packaging, including all accessories, manuals, and cables to ensure safe transport and full credit.

• 3.
  Label and Ship

  Clearly write your RMA number on the outside of the shipping carton and send the package to our authorized service center using a tracked shipping method.

• 4.
  Inspection and Refund

  Once our technicians receive and inspect the returned equipment, we will process your refund or exchange within 7 to 10 business days.